Privacy Policy

1. Introduction

At The Paving Stone Pros ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (pavingstone.pro), use our AI Estimator tool, or contact us for hardscaping and paving services in Winnipeg, Manitoba, and surrounding areas.

2. Information We Collect

We may collect and process the following types of information when you interact with our business:

• Contact Information: Your name, email address, and phone number when you fill out a contact form or request a quote.
• Project Details: Information regarding your property, such as your address, square footage, existing site conditions, and desired services (e.g., patio, driveway, retaining wall).
• AI Estimator Data: Data submitted through our interactive chatbot, including project dimensions, material preferences, and contact details provided to generate instant estimates.
• Website Usage Data: Automatically collected information such as your IP address, browser type, device information, and how you navigate our website (using standard analytics tools).

3. How We Use Your Information

We use the information we collect strictly to provide and improve our services to you. This includes:

• Generating accurate paving stone and hardscape project estimates.
• Contacting you to schedule site visits, follow up on quotes, or provide customer support.
• Managing your project file and communicating during the installation or repair process.
• Analyzing website traffic to improve our online experience and service offerings.

4. Data Sharing and Protection

We do not sell, rent, or trade your personal information to third parties.

Your data is only shared with trusted third-party service providers who assist us in operating our business (such as our website host, CRM software, or email provider). These parties are bound by strict confidentiality agreements. We implement reasonable physical, digital, and administrative safeguards to protect your personal information against unauthorized access, loss, or alteration.

5. Cookies and Tracking

Our website uses "cookies" and similar tracking technologies to enhance user experience and analyze site traffic. You can choose to disable cookies through your web browser settings; however, doing so may affect the functionality of certain features on our site, such as the AI Estimator.

6. Your Rights

You have the right to request access to the personal information we hold about you, or to ask that your personal information be corrected, updated, or deleted. If you would like to exercise any of these rights, please contact us using the information provided below.